PRODUCT REFUND AND RETURN POLICY
Product Exchange
USANA warrants the quality of its products and shall exchange any defective product.
THIRTY (30) DAY RETURN POLICY
Retail Customers
Incelligent USANA honors the USANA’s 100 percent, unconditional, 30-day, money-back guarantee to all retail customers. If for any reason a retail customer is dissatisfied with any USANA product, he/she may return the product to the Incelligent USANA within thirty (30) days from the date of purchase for a replacement, exchange, or full refund of the purchase price. If the retail customer requests a refund, Incelligent USANA must immediately refund the retail customer’s purchase price. (Retail customers must return merchandise to the Incelligent USANA; USANA will not accept returned merchandise directly from retail customers.) Incelligent USANA will then replace the returned merchandise with like product and ship it to the retail customer. All retail customers must be provided with two copies of an official USANA Retail Sales Receipt at the time of the sale. The back of the receipt provides the customer with written notice of his/her rights to cancel the sales agreement.
Preferred Customers
USANA offers Preferred Customers and retail customers who order directly from Incelligent USANA, a 100 percent, 30-day, money back guarantee on their initial product order. If for any reason a Preferred Customer is dissatisfied with any USANA product, he/she may return that product to USANA within thirty (30) days for replacement, exchange, or full refund of the purchase price. If a Preferred Customer returns merchandise equal to or exceeding $100.00 US, this will be deemed a Voluntary Cancellation. For all other returns, the Company shall repurchase the inventory pursuant to the terms of section 7.3. Moreover, the Company will adjust the appropriate Associates’ sales volume pursuant to section 6.2.
Need Help?
Contact us at info@incelligentusana.com for questions related to refunds and returns.
